The Case for Unlimited Support

People are used to buying their IT support on a “pay as you go” basis – – you need 3 hours of support to fix an issue, you pay for 3 hours of consulting time.  Seems pretty reasonable to me.  But, for many companies, it’s actually a very expensive and inefficient way of getting your IT support.  Here are just some of the possible issues with paying for support by the hour: Read more