What is 1 Point CompleteCloud ?

1 Point ClompleteCloud is our premier cloud offering that combines productivity, security and simplicity into a comprehensive IT solution.  CompleteCloud is different because it really is all-inclusive.   There’s no capital outlay and you are just billed monthly for the number of users you have.  If you hire a few new engineers one month, we’ll just add them to the bill.  If you terminate an employee, you won’t be billed for that employee on your next bill.  With every CompleteCloud package, you get fast and secure cloud desktops, unlimited support, new hardware and your internet costs are included.  So, yes, it really is all inclusive!  And it’s a solution designed to provide your employees with full productivity no matter where they are (no more slow VPNS!) and reduce your IT worry down to zero so you can focus on your running your business, not on which server or workstation is giving you fits on any particular day.

Here’s a quick rundown of some of the specific features of CompleteCloud:

  • Productivity Suite – Email archive, secure file sharing, collaboration tools, and unified communications including video conferencing, soft phone, and chat
  • Managed Security – An ever-evolving layered approach to security that meets industry compliance standards including 24/7 security operations center and Data Loss Protections (DLP) consultation
  • Cloud Desktops – Dedicated Windows 10 cloud desktops include Microsoft Office licensing and 6 different specification options for varying employee needs
  • Servers and Unlimited Storage – Business/active directory, dedicated Exchange server, file and app servers, private voice PBX, and infrastructure licensing
  • Local Hardware – Complete site hardware refresh includes firewalls, managed POE switches, wireless access points, Windows 10 thin clients, and phones
  • Connectivity – Fully managed and paid redundant data center internet and local site internet
  • Support – Team of US-based experts available 24/7 via phone, text, or chat and we provide onsite support as necessary
  • Customer Portal – Track cases, orders, and projects; change management and resource manager; billing detail; customer satisfaction surveys; security risk metrics; user productivity metrics
  • Avatara Connect – Anywhere access to cloud desktop, soft phone, video, chat, remote files, and SSO web apps; custom dashboard reporting at a glance
  • AI Proactive Support Agent – Ava, our proprietary self-healing Artificial Intelligence, offers automated proactive support, pre-support engagement diagnostics, anomaly monitoring, and user productivity tips
  • All for 1 simple, fixed per-user cost

And we make moving to CompleteCloud a seamless transition.  Our team works with you every step of the way, from inventorying your current environment, through the testing phase and into planning the rollout and post go-live support.  Nothing is left to chance and we make sure you are 100% satisfied with your new CompleteCloud IT solution.

So, are you tired of paying for multiple services monthly? Confused about all of the “add-ons”? Not sure which of your vendors to call for support when something isn’t working properly?  CompleteCloud truly lives up to our tagline — 1 Call, 1 Company.

Give us a call and we can answer any questions you might have!